Custom Portraits
How should I take a photo of my pet for the best results?
1.) Ensure the photo is taken in a well-lit area, preferably with natural lighting and without a filter.
2.) Take a close-up, head-on shot that captures as much of your pet's ears, head, neck, and chest as possible. This helps us achieve a good crop of your pet's face. Photos of pets lying down are not ideal.
3.) Avoid overhead shots or blurry photos.
For more details, please review our Image Guidelines.
If you still have questions about your photo, contact us at support@linerya.com. We will be happy to help!
Do you do all pets?
Absolutely! At Linerya, we love all pets and are happy to customize products for any furry (or not-so-furry) friend you have. Whether it's a dog, cat, rabbit, bird, or even a reptile, we’ve got you covered. If you have a unique pet, feel free to reach out to us at support@linerya.com, and we’ll be excited to create something special just for them!
Do you only draw pets and people?
No, we design everything! Our talented team has worked on a wide range of projects, from couples and families to pets, artistic tattoos, and even landscapes.
If you have a special request, please feel free to contact us at support@linerya.com, and we’ll make it happen.
Do you do just animals? Can I get a portrait with my pet?
We don’t just do animals! We’d be delighted to create a portrait that includes both you and your pet. Simply provide us with a clear photo of you and your pet together, and we’ll make sure to capture the bond you share in a beautiful custom product. If you have any questions, feel free to contact us at support@linerya.com. We’re here to help!
How can you guarantee that the result of the portrait will be good?
We take great pride in ensuring the highest quality for our custom portraits. Here’s how we guarantee a fantastic result:
- Quality Photo: If you provide a good photo that follows our guidelines, you can expect an excellent result. Clear, well-lit photos allow us to capture the best features of your pet.
- Expert Designers: Our team of experienced designers carefully reviews each photo to create a stunning portrait.
- High-Quality Materials: We use only the best materials for printing to ensure vibrant colors and lasting durability.
- Customer Feedback: We listen to our customers and continuously improve our process based on your feedback.
- Review Process: Before finalizing the portrait, we ensure it meets our high standards and your expectations.
Don't worry—if the photo you provide isn’t ideal, we’ll contact you to help get a better one. Your satisfaction is our priority! If you have any concerns or specific requests, please reach out to us at support@linerya.com. We're committed to making sure you love the final product!
Can I return my custom product if I'm not satisfied with it?
Due to the custom nature of the products we create at Linerya, specifically our customized products, we’re unable to offer returns. Each piece of artwork is carefully crafted and uniquely tailored to the photo you provided of your pet.
If the artwork isn’t what you were hoping for, we’re here to help. Please email us at support@linerya.com with photos of the artwork, a brief description of the issue, and your order number. Our customer care team will follow up promptly. We offer a personal satisfaction guarantee up to 30 days after your order is placed.
Your satisfaction is our top priority, so don’t hesitate to reach out with any concerns regarding your customized product. We’ll review your request and get back to you as quickly as possible.
Shipping & Delivery
How long does delivery take for my order?
Our typical turnaround time is as follows:
- Order Processing: 1-2 business days.
- Design : 3-5 business days. Our designers will review your photo and create the custom portrait. If any issues arise with the photo, we will contact you promptly.
- Production: 2-4 business days.
- Shipping: 5-7 business days, depending on your location.
In total, you can expect to receive your custom product within 2-3 weeks from the time of your order. We strive to complete and deliver orders as quickly as possible without compromising on quality. If you need your order by a specific date, please let us know, and we’ll do our best to accommodate your request. If you have any questions or concerns, please reach out to us at support@linerya.com.
What should I do if my order arrives damaged?
If your order arrives damaged, don’t worry—we’re here to help! Simply email us at support@linerya.com with photos of the damage and your order number. We’ll quickly assist you with arranging a replacement. Your satisfaction is our priority!
Couldn't find your answer?
No worries, we’re here to help! Please feel free to reach out to us at support@linerya.com, and our team will assist you promptly.